Privacy Policy

Swadha Agri Private Limited has developed the Swadha Apps as Commercial Apps. This app service is provided by Swadha Agri Private Limited and its franchisees, and is designed to manage subscriptions for daily need items such as milk, allied milk products, vegetables, fruits, and other kitchen grocery items.

This page serves to inform visitors about our policies regarding the collection, use, and disclosure of Personal Information for those who choose to use our services.

By using our services, users agree to the collection and use of their information in accordance with this policy. The personal information collected by Swadha Agri Private Limited is used for the purpose of providing and improving our services. Swadha Agri Private Limited does not share or use users' information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as those defined in our Terms and Conditions, which can be accessed at Swadha, unless otherwise specified in this Privacy Policy.

To enhance the user experience while using Swadha services, Swadha Agri Private Limited may require users to provide certain personally identifiable information, which may include but is not limited to Name, Location, Phone Number, Email ID, and Images. The information requested by Swadha Agri Private Limited will be retained by the company and used in accordance with the privacy policy outlined here. Additionally, Swadha app may use third-party services that collect information for identification purposes. Please refer to the privacy policies of the following third-party service providers used by the app:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Facebook
• APPLE APN Services

Swadha App is meant for customers of Swadha Agri Private Limited to place orders, change orders, track delivery of orders, manage subscriptions and make payments. Phone numbers contributes to a positive user experience, enhances security, and facilitates efficient order management. The reasons for collecting the mobile number of users are as follows:

• User Authentication and Security:

a. Phone numbers are collected for user authentication purposes. This helps ensure that only authorized customers can access and use the app's features.
b. OTP verification is employed to enhance security and confirm the legitimacy of the customers' accounts, preventing unauthorized access of their accounts.


• Communication and Order Updates:
a. Phone numbers are used to facilitate direct communication between delivery executives and customers. This enables smooth coordination and timely updates about order status and delivery information.
b. Customers can contact delivery executives directly using their phone numbers to inquire about order details, delivery time, or any other relevant information.

• Order Management:
a. Collecting phone numbers enables the customers to efficiently manage and track their orders and make payments.
b. Real-time updates about new offers and changes in delivery schedules can be communicated to customers via SMS or notifications, ensuring a seamless user experience.

• Customer Support:
a. Phone numbers are means to get in touch with customers for locations, orders change or to provide details of payments or unavailability of products related to their subscriptions.
b. In case of any issues or concerns during the delivery process, customers can easily be contacted for immediate resolution.

• Payment Verification:
a. Phone numbers are used to verify payment details and ensure that transactions are linked to legitimate customers.
b. n cases where payment-related information needs to be confirmed, contacting customers via their registered phone number can help verify payment details.
c. Swadha Agri Private Limited encourages its payments to make payments for their orders digitally. To facilitate the online payments, Swadha App offers customers payments through two payment service providers (RazorPay and PayTM). These payment service providers offers customers to make payments through credit/debit card/UPI/Internet Banking. Mobile number plays an essential part in connecting the payments made online to the customers.

• Enhanced User Experience:
a. Direct communication with customers fosters a personalized experience, as customers can receive real-time updates and information tailored to their specific orders.
b. Providing accurate delivery timelines and order details through direct communication contributes to customer satisfaction.

Swadha Agri Private Limited wants to inform users that in the event of an error in the Swadha app, data and information may be collected by Swadha Agri Private Limited (through third-party products) on the user's phone, known as Log Data. This Log Data may consist of details such as the user's device's Internet Protocol ("IP") address, device name, operating system version, app configuration when using Swadha services, the time and date of service usage, and other statistical information.

Cookies are small data files that are commonly used as anonymous unique identifiers. They are sent to your browser from the websites you visit and stored in your device's internal memory. This service does not use cookies explicitly. However, it may contain third-party code and libraries that use cookies to collect information and enhance their services. You have the option to accept or refuse these cookies and can be notified when a cookie is sent to your device. If you choose to refuse our cookies, certain portions of this service may not be accessible to you.

We may engage third-party companies and individuals for various reasons, including but not limited to:

• Assisting in the facilitation of our services
• Providing services on our behalf
• Performing service-related tasks
• Assisting us in analyzing how our services are used

It's important to note that these third parties may have access to your Personal Information, as necessary for them to carry out their assigned tasks on our behalf. However, they are contractually obligated not to disclose or use the information for any purpose other than what has been assigned to them. We aim to inform users of these services about the involvement of these third parties and their access to Personal Information for the sole purpose of fulfilling their assigned tasks.

We highly appreciate your trust in entrusting us with your Personal Information, and we are committed to using commercially reasonable methods to safeguard it. However, please be aware that no method of transmitting data over the internet or storing information electronically can be guaranteed to be 100% secure and reliable. As a result, we cannot ensure absolute security for your data.

This Service may include hyperlinks to other websites. If you choose to click on a link that leads to a third-party site, you will be redirected to that site. Please be aware that these external sites are independently operated and not under our control. Thus, it is highly recommended that you thoroughly review the Privacy Policy of these websites. We do not have authority over, and cannot be held responsible for, the content, privacy policies, or practices of any third-party sites or services.

These Services are not intended for individuals under the age of 13. We do not knowingly collect any personally identifiable information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we promptly delete it from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Our Privacy Policy may be updated periodically. Therefore, we recommend that you check this page regularly for any changes. Any modifications to the Privacy Policy will be communicated by posting the updated version on this page. This policy is effective as of April 15, 2023.

If you have any questions, concerns, or suggestions regarding our Privacy Policy, please feel free to contact us at contact@swadhaagri.com. We welcome your feedback and will do our best to address any inquiries or suggestions in a timely manner. Thank you for your continued support of Swadha Agri Private Limited and our services.

Upon downloading or using the app, you are automatically bound by these terms and conditions. It is important to carefully read and understand these terms before using the app. Any unauthorized copying, modification, or use of the app, its parts, or trademarks is strictly prohibited. You are also prohibited from attempting to extract the app's source code, translating the app into other languages, or creating derivative versions. All intellectual property rights, including trademarks, copyright, and database rights, associated with the app are owned by Swadha Agri Private Limited.

Swadha Agri Private Limited is dedicated to maximizing the usefulness and efficiency of the app. Therefore, we retain the right to make updates or modifications to the app or to implement charges for its services, at our discretion and for any reason. However, rest assured that we will always provide transparent information about any fees associated with the app or its services, ensuring that you are fully aware of what you are paying for.

As part of providing our Service, the Swadha App may store and process the personal data that you have provided to us. It is your responsibility to ensure the security of your phone and access to the app. To safeguard your phone from potential security risks, we strongly advise against jailbreaking or rooting your phone, which involves removing software restrictions and limitations imposed by the official operating system of your device. Such actions may make your phone susceptible to malware, viruses, and malicious programs, compromising its security features and potentially resulting in the Swadha App not functioning properly or at all.

The Swadha App may utilize third-party services that have their own separate Terms and Conditions. You can refer to the respective Terms and Conditions of these third-party service providers by following the link provided below:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Facebook

As a user, it's important to be aware that there are certain situations for which Swadha Agri Private Limited cannot assume responsibility. One such scenario is related to certain functions of the app that require an active internet connection to operate effectively. This connection can be established through Wi-Fi or provided by your mobile network provider.

However, if you do not have access to Wi-Fi or have exhausted your data allowance, Swadha Agri Private Limited cannot be held accountable if the app does not function at its full capacity. In other words, the company cannot take responsibility for any limitations in the app's functionality due to lack of internet connectivity or data availability on your device. It's important to keep these factors in mind while using the app to avoid any inconvenience or disruption in its performance.

When using the app in an area without Wi-Fi, it's important to remember that your agreement with your mobile network provider still applies. This means that you may be charged by your mobile provider for the data usage incurred while accessing the app, as well as any other third-party charges that may apply. By using the app, you are accepting responsibility for such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without disabling data roaming.

If you are not the bill payer for the device on which you are using the app, please ensure that you have obtained proper permission from the bill payer before using the app. We assume that you have obtained such permission, as Swadha Agri Private Limited cannot be held responsible for any disputes or issues related to the bill payer's authorization for app usage. It's important to be aware of these considerations to avoid any unexpected charges or usage-related conflicts while using the app.

Similarly, Swadha Milk Private Limited cannot always be held responsible for how you use the app. It is your responsibility to ensure that your device has sufficient battery life to avail the services of the app. If your device runs out of battery and you are unable to turn it on to access the app, Swadha Milk Private Limited cannot be held liable for any disruption or inconvenience caused as a result. It is important for you to take necessary measures to keep your device charged and functional in order to fully utilize the services offered by the app.

Swadha Agri Private Limited reserves the right to update the app in the future. The app is currently available on Android and iOS platforms, and the requirements for both systems, as well as any other systems that may be added in the future, may change over time. It will be necessary for you to download and install updates in order to continue using the app. Please note that Swadha Agri Private Limited does not guarantee that the app will always be updated to remain relevant or compatible with the version of Android or iOS installed on your device.

By using the app, you agree to accept updates to the application when they are offered to you. Additionally, Swadha Agri Private Limited may, at its sole discretion, decide to discontinue or terminate the app at any time without prior notice to you. In the event of termination, the rights and licenses granted to you in these terms will cease, and you will be required to stop using the app and, if necessary, delete it from your device, unless otherwise specified by Swadha Agri Private Limited.

If you wish to supply milk to Swadha Agri Private Limited, you are required to register on Swadha using Samitra App and provide the necessary details.

The price of milk will be fixed per kg and bonus will provided based on the parameters mentioned in the billing section of Samitra App which may change time to time and will be visible to the farmers. In case of cow milk, the milk should contain a minimum of 3.2% fat, 8.3% SNF, Density 26%, Water 0%, Urea 0%, Starch 0%, Soda 0%. For buffalo milk, the milk should contain a minimum of 6.0% fat, 9.0% SNF, Density 30%, Water 0%, Urea 0%, Starch 0%, Soda 0%.

The milk will be tested everyday after each supply and same will be updated for viewing on Samitra App. If the quality of milk is found non-complaint to the above mentioned quality parameters during the quality check, the farmer is initially intimated regarding the poor quality of milk supplied, and the parameters against which the quality of collected milk is lacking. Thereafter the farmer is given a single chance to rectify the said discrepancies, even if the inconsistencies persist till the very next supply, his supply is thereby stopped at the very instance.

Thereafter, the farmer must visit Swadha office to sign the No Objection Certificate (NOC), against the admissible dues. The payment for the pending amount would be processed and made after 180 days from date of generation of the last bill.

Swadha Agri Private Limited reserves the right to update or modify its Terms and Conditions periodically. It is recommended that you review this page regularly for any changes. Any updates or modifications to the Terms and Conditions will be posted on this page, and it is your responsibility to stay informed of any such changes. These Terms and Conditions are effective as of April 15, 2023.

Should you have any inquiries or suggestions regarding our Terms and Conditions, please feel free to contact us. We value your feedback and are ready to assist you with any concerns you may have.

Swadha Agri Private Limited
CIN: U01400JH2021PTC016766
Village Jorkat, Post Sua Daltonganj, Jharkhand -822101
Tel.: +91-7879547899
Email id: contact@swadhaagri.com